FAQs

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return or exchange, click here 

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted a return shipping label will be sent to you in an email, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Unfortunately, we cannot accept returns or exchanges on sale items or gift cards.

If an order is being returned to sender/lost in transit, or an invalid address was provided, a refund of the product price (only) will be issued. Customer will need to place a new order and new shipping charges will be applied.

RB apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors.

Use non-chlorine bleach only when necessary.

You shouldn't use any fabric softeners or dry-clean the items.

Can be tumble-dried on a low cycle, but hang-dry works best.

When it comes to ironing, use cool iron inside-out. Don't iron the print.

Ranahan sells products – but may not store inventory themselves. At times, the merchandise moves directly from the supplier (or Print Provider) to the customer.

It takes 2–4 business days to create and fulfill an order. Once the order has left the warehouse, customers will receive tracking information via email.

OEKO-TEX® certification is one of the world’s leading labels for textile safety, and it proves that the certified products are free from hazardous chemicals. We’ve listed the label in the product description of the products that hold this certification. We also use OEKO-TEX® certified inks and thread for embroidery designs.